When you make a booking with agrotourism Es Rafal Nou, the customer agrees to the Terms and Conditions which are detailed below:
1.- TO BOOK
Reservations should be made in writing via e-mail or fax. Es Rafal Nou will confirm the reservation in the same manner. The client must not exceed the number of people which have been confirmed in the reservation. The time of entry to the property will be no earlier than 14.00H and leaving on day of departure no later than 11:00 am.
2.- CONFIRMATION OF RESERVATION
To confirm a booking will require payment in advance of 15% of the total amount of the reservation. The rest, as detailed in the booking confirmation, shall be paid in cash or by credit card at the agrotourism.
3.- PRICES / OFFERS
Prices valid for a booking will always be published on the website when formalizing the booking.
Es Rafal Nou reserves the right to publish discounts without prior notice and at their convenience, so the customer may not demand any kind of discount or rebate after the confirmation of the reservation.
Es Rafal Nou is not responsible for possible changes in the event of force majeure, such as strike, war, earthquakes, cuts of electricity or water, storms, building works near the property and other circumstances not foreseeable at the time of booking.
The proper use of the property including the objects inside such as appliances, furniture, etc. and the outdoor swimming pool, barbecue, etc. will be the customer´s responsibility.
Es Rafal Nou is not responsible for theft or subtractions from any type of object inside or outside of the contracted property.
All claims must be submitted in writing to the owner or to RM.
5.- CANCELLATIONS / CHANGES
Any cancellation of reservation must be submitted in writing (via e-mail or fax) to Es Rafal Nou as quickly as possible. Es Rafal Nou may not register a booking as cancelled if said cancellation is not submitted in writing.
The following refund conditions apply to cancellations made in writing according to the time in advance of the arrival date said booking has been cancelled on:
Up to 15 days before arrival: Free cancellation possible
The customer must pay the total price if canceled within 14 days of the arrival date.
No-show or leave the agrotourism before the agreed date: We charge 100% of the reservation.
If for reasons external to us the room can not be used, Es Rafal Nou will attempt to offer another room of equal or greater quality than the one originally contracted. If client does not accept such alternatives the cancellation policies listed at this point prevail. If Es Rafal Nou is not able to provide any alternative 100% of the amount paid shall be returned. In both cases the reservation shall be cancelled.
6.- MODIFICATIONS / CANCELLATIONS
The following are non-refundable grounds for cancellation of the contract by Es Rafal Nou:
a.- Breaks or faults due to misuse by the client or his companions.
b.- Noises or inconvenience to neighbours or others.
c.– Breaking of the rules of the property that have been imposed by the agrotourism, including ie. pool schedules, use of air conditioning, etc.
d.– Not to pay the remaining amount of the reservation at the time of entry.
7.- ADDITIONAL SERVICES
In the event that the client uses additional services offered by Es Rafal Nou; the terms of contract prevailing are those of the companies responsible for giving such services.